Knowledge Center

Our very first step is to verify through the Meraki dashboard the hardware is unclaimed (i.e. removed from previous owner’s Meraki dashboard account) before any additional measures are taken. (The unit is not available for resell if still assigned to or claimed by a previous Meraki dashboard account.) OTC’s QA process continues with power up (e.g., dual power, PoE where applicable) and confirmation of port data transfers. The final step is ensuring a clean cosmetic appearance (e.g., clearing scratches, wiping blemishes, replacing stripped or damaged accessories, mounting bracket fit, etc.). Additionally, OTC includes a 60-day hardware replacement warranty on OTC hardware shipments.

Yes, Meraki encourages purchases from their channel partners; however, second-hand purchases are allowed and ownership of devices can be transferred between third-parties at any time, with certain provides and restrictions: * Devices are first removed from the previous owner’s dashboard account.

* [Cisco Meraki] Warranties are non-transferable

* [Cisco Meraki] Cloud Controller licenses are non-transferable

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Meraki is software-defined (i.e. cloud-managed), meaning without software subscription the associated hardware is useless. Meraki includes TAC (Technical Assistance Center) support with their license subscriptions, so there is no need for independent or 3rd party maintenance services.

No, per Meraki: “Any warranty still valid on a Cisco Meraki device will not be transferred to a new owner if it is sold between third parties. As such, should the device fail, it will not qualify for an RMA [from Cisco Meraki*].” *emphasis added by OTC

Cisco_Meraki_Devices_purchased_Second_Hand

Many times, the answer is yes, because OTC supply chains are independent of The Channel’s supply lines.

MR = Meraki Radios (Wireless), often associated with WLAN devices or WAPs (Wireless Access Points)

MS = Meraki Switching, often associated with Layer 3 switching

MX = Meraki Security (X is usec because it “crosses” so many technologies), often associated with Firewalls and Routers

MV = Meraki Vision (Cameras)

MC = Meraki Communication (Phones)

MI = Meraki Insight (Application Performance)

SM = Systems Manager (Device Management)

802.11ac are WiFi 5 models, whereas 802.11ax are WiFi 6 models.

No, OTC does not have an order minimum.

This depends on where your devices are located. We implement the same type of service model [Cisco, Dell, HPE] deploys using a centralized knowledge center and field techs. Depending on the SLA you’ve purchased, a field engineer may be dispatched to complete your ticket. For a 4-hour SLA, we often dispatch field engineers from within a 2-hour travel radius of your location to account for travel and still honor the SLA.

OTC only offers hardware found on AVLs for compatibility reasons. This is an important distinction vs. 3rd party hardware suppliers who merely emulate OEM hardware specifications but aren’t approved for use by the OEMs. AVL OEMs are more reliable because they’re compatible with all other OEM standards. 3rd party hardware cannot deliver the same assurances as AVL hardware.